Rather than a call back, I got a 1-line email saying the laptop is no longer under warranty and they will no longer support it with drivers. I would receive a call back from the technical team. I explained the issue to the next agent, and they told me they would pass the issue along. My first call to ASUS was met by an utterly incompetent agent that spent 45 minutes coming up with reasons why she couldn't help me rather than attempting to look into potential resolutions. After troubleshooting with Microsoft for many hours, they suggested I reach out to ASUS as it appeared to be an outdated driver from the manufacturer. I recently updated windows and have been experiencing a phantom touch screen input. This device has been in for repairs more that I had the device in my hands.
So as of today the computer is in for its 4th RMA since November! My question is At what point will Asus step up and admit they had produced and sold a "$4000 premium laptop" that was defective right from the get-go! Ethically Asus should give a refund, a store credit or at the very least replace the defective device. You would have to use extreme force to pull the cord from the laptop. I used this laptop for a little over 2 weeks and the XG mobile again would not detach. When I received the laptop back they had fixed some of the over heading issues but under load my screen still flickered while gaming in turbo mode. While gaming in turbo mode the game would crash, flicker red lines on the screen and gaming was no playable on this gaming device. The laptop under no load was running extremely hot on both GPU and CPU. When I got this back I immediately had more issues I believe caused by the repair - incorrect application of thermal paste or liquid metal. Asus repaired the device by replacing the cord on the XG mobile and the motherboard. I decided to sent the device to Asus for review/repair or replacement. Newegg returned the device to me and I was left to figure out my options.
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